FAQ

Frequently Asked Questions

The shipping costs depend on the country where you live. Click here to see the full overview.

We do our best to ship your order within 2 working days.

Yes, as soon as we ship your order you will receive an email to track it.

We ship our orders with PostNL.

With us you can pay in different ways. We currently offer the following payment options:

  • iDEAL
  • Klarna
  • Bancontact
  • EPS
  • Giropay
  • KBC/CBC Betaalknop
  • SOFORT Banking
  • Creditcard

Yes, as soon as we have received your payment, you will receive an order confirmation within a few minutes. Have you not received this after 15 minutes? Please contact our customer service via hallo@candycase.nl

How annoying, send an email to hallo@candycase.nl as soon as possible and we will do our best to solve the problem.

Yes you can, for this we offer Klarna.

Yes you can, orders can be returned within 14 working days. On the exchange and return page, you will find a return form and all the explanations for returning your order.

The costs you incur to return the order to us are for your own account.

We have different types of covers made of different materials. They are made of, for example, silicone and TPU. Both materials ensure that your phone is protected as well as possible.

At the moment we only have soft case covers in our range. This is because the materials of the soft case covers not only feel very nice in the hand, but also ensure that your mobile phone can be used optimally. In addition, these materials ensure that your phone is always protected in the event of a fall. With many hard case covers, there is a risk that the cover will come loose or even break.

Yes, our cases are slightly thicker than your phone. Because of this, there is a good chance that when your phone falls, this edge will absorb the blow. Do you want extra protection for your screen in case of drops or scratches? Then we recommend a screen protector.

Yes, a number of types of iPhones have the same dimensions, which makes it possible to use a case for multiple types. We also indicate this with the products. Below you will find an overview of the models that can be used for several types of iPhones:
 
  • iPhone 6, 6S, 7, 8 & SE
  • iPhone 6 plus, 6s plus, 7 plus and 8 plus
  • iPhone 11 and iPhone XR
  • iPhone 11 pro, iPhone XS, iPhone X
  • iPhone 11 pro max, iPhone XS max
  • iPhone 12, iPhone 12 pro
  • iPhone 13, iPhone 13 pro
 
Starting with the iPhone 11, the iPhone is equipped with multiple cameras. As a result, the cases from the iPhone have a larger hole than the older models. This means you can use the covers for an older model, but the opening does not connect to the camera.

Do you have more Questions?

Contact us for more information

Get in touch